Return Policy and related information:
Custom items and merchandise under $25.00 may not be returned for any reason.
Unauthorized returns will warrant neither credit nor refund.
Returns must utilize all original boxes and packing material and be received in resalable condition.
Stocked merchandise returned for any reason other than damage or defect is subject to a 30% restock fee. See
warranty for information pertaining to defect.
Made-to-Order merchandise returned for any reason other than damage or defect is subject to a 50% restock fee. See
warranty for information pertaining to defect.
Once accepted, orders for custom and made-to-order items may not be cancelled. Orders for which cancellation is
accepted will have refund reduced by costs incurred up to the applicable restock fee.
Merchandise that is returned for reason other than manufacturer defect or damage during shipping must be returned
on own. See warranty for information pertaining to defect.
Deposits and payments are non-refundable.
Warranty: warrants your product to be free from defects in materials and workmanship for (1) one
year. If you discover a defect in our product, we will repair using new components or replace the fixture. Decision
to repair or replace is at the manufacturer’s sole discretion. Exclusions: This warranty covers defects in
manufacturing while using the product as recommended by the manufacturer. The warranty does not cover loss or
theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage
conditions, lightning or natural disasters. The warranty does not cover parts that are subject to normal wear and tear
such as sockets and switches, nor changes in coloration from cleaning agents, sunlight or weathering over time.
Damaged Goods: Open boxes immediately upon receipt.
Contact us within 24 hours if damaged goods are discovered. Hold goods in original cartons and packaging. For obvious external damage (cardboard dented, corners crushed, carton gouged, tape/seal broken, footprints, etc.,) rattling or an Impact Indicator showing probable internal damage, open carton in the presence of the driver and instruct him or her to note damage in their log.
Claims will not be honored if reported 72 hours after the receipt of goods.
Receipt of Goods via Common Carrier: All packages and merchandise must be inspected thoroughly by Buyer in
front of the driver before signing the Delivery Receipt. By signing the DR, or Delivery Receipt, Buyer is verifying
that the merchandise was received in good condition.
Buyer must note significant details on the DR before signing, not limited to whether the shrink wrap is broken or missing from the palletized shipment, whether the merchandise is still palletized or delivered loose and/or whether the cartons look distressed in any way (cardboard dented, corners crushed, carton gouged, tape/seal broken, footprints on the box, etc.) Buyer must not rely on a verbal report to the driver. This action will prove to be invaluable if merchandise has been damaged in transit and the damage is not
immediately apparent. Failure to perform this duty may result in the rejection of damage claims.
Item Changes: We will occasionally make design changes which may include variation in color, shape and size.
Catalog photographs, artist sketches and specifications may vary from actual product. Color variations are an
expected occurrence and not a reason to invalidate a purchase, waive restock fees or reduce compensation due for
merchandise.